Course Catalogue
Continuing professional development for pharmacy owners and teams — mapped to GPhC inspection readiness and everyday practice.
Team Training & Pharmacy Operations
Core operational skills for the whole team including support staff and locums. Inspectors observe interactions and question staff — this category ensures everyone is trained and confident.
Counter Skills & Signposting: Getting OTC Advice and Referrals Right
A practical, UK-focused guide for medicines counter assistants, dispensers and pharmacy staff. Covers the WWHAM consultation framework, when to recommend OTC products vs refer to the pharmacist, the CPCF signposting essential service, NHS self-care policy, and health promotion through Healthy Living Pharmacy.
Safe Dispensing Workflow & Near-Miss Management for the Whole Team
A practical, whole-team guide to safe dispensing in community pharmacy. Covers the step-by-step dispensing workflow, why errors happen (Manchester study data), how to run a near-miss log, investigate dispensing incidents and build a CQI culture that reduces errors over time. Suitable for pharmacists, technicians, dispensers, MCAs and delivery drivers.